Terms of Service
[Revision Date December 2021]
INTRODUCTION
Please take a moment to read these terms and conditions of service (“Terms”) to understand how they apply to Products offered by the Ticketpro Group on the Sites and through any other Distribution Channel. These Terms, together with the Website User Terms and Privacy Policy and any provisions contained in the online registration, order and payment process will make up the agreement (“Agreement”) between you and us for purchase of Products and use of our Services offered on this Site.
You understand and agree that you have had an opportunity to read and understand these Terms and that to purchase Products and use the Services offered on the Site. You will need to click the “I Accept” box attached to these Terms, which will then be binding on you. If there is any provision in the Terms that you do not understand, please email info@ticketpro.co.za to contact us.
If you do not agree with any of these Terms you will not be able to purchase Products or use the Services.
Please note that in terms of the Consumer Protection Act 68 of 2008 (“CPA”) there are clauses in these Terms that require your careful attention and consideration and you should ensure that you fully understand what they mean. These clauses may limit your rights, make you liable, require you to indemnify a third party or confirm facts. To assist you and to specifically draw your attention to these clauses, these terms appear in bold font. Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation created for either you or us in terms of the CPA.
DEFINITIONS AND INTERPRETATION
In these Terms:
"Accommodation Supplier” means a supplier who has appointed Ticketpro to facilitate the marketing and sale of Accommodation Vouchers utilising the Ticketpro platform and the Site;
“Accommodation Voucher(s)” means a voucher in respect of accommodation as provided by an Accommodation Supplier;
"Affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Ticketpro;
“App” means a mobile application owned and operated by Ticketpro for the sale of Products;
“Content” means any information, text, graphics, photos and other materials uploaded, downloaded or appearing on the Site and is encountered as part of your experience using the Site;
“ Distribution Channel” means any place, means or mechanism for the sale and / or distribution of tickets and / or any other means of ticketing through the Ticketing System that is used by Ticketpro and includes the Site, Internet, mobile platform and Strategic Partners;
Distribution Outlet” means the physical premises of a Strategic Partner of Ticketpro;
“ Event” means any event of any nature at a Venue(s) and in relation to which the Promoter requires ticketing and/or access control services and/or in relation to which the Promoter has the right and/or ability to determine who shall provide access control and/or ticketing services;
“ Products” means the range of event tickets, VAS and other products offered for sale on the Sites from time to time;
" Promoter” means the holder of an event and/ or the organiser of an event for which tickets are sold using the Ticketpro platform;
“ Suppliers” means Promotors and VAS Providers;
“ Services” means the Services we provide you via the Site in relation to the marketing, promotion and purchase of the Products;
“ Site/s” means the websites and/ or Apps owned and operated by the Ticketpro Group from time to time;
“ Strategic Partner(s)” means a third party with whom Ticketpro has an agreement to act as an outlet for the sale of Tickets;
“ Ticket(s)” means a ticket which allows the bearer access to The Event;
“ Ticketpro / we /our/ us” means the relevant member of the Ticketpro Group with whom You are engaging to purchase Products;
“Ticketpro Group” means Ticketpro (Pty) Ltd, [Registration no 2010/003078/07], a company duly registered in the Republic of South Africa, with its business address at 75 Grayston Drive, Morningside Ext 5, Sandton 2196 and any of its Affiliates from time to time;
“ User/you/your” means you as the user of the Site and/or purchaser of the Products
“ VAS” means the value-added services, such as airtime, data and pre-paid electricity available for purchase on the Site;
“VAS Providers” means service providers who have appointed Ticketpro as their agent to facilitate the marketing and sale of VAS utilising the Ticketpro platform and the Site
“ Venue” means the physical venue where the Promoter conducts and/or manages and/or has the right to conduct or manage, any Event;
Words importing any one gender shall include the other gender; the singular shall include the plural and the other way